At Skin Thrive, we aim to provide a smooth and transparent shipping experience for all our customers. Please read the following information to understand how we handle orders, delivery, and shipping within the UK.
Order Processing
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Orders are processed Monday to Friday, excluding bank holidays.
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Orders placed before 1pm are typically processed and dispatched the same day.
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Orders placed after 1pm, on weekends, or on bank holidays will be processed the next working day.
Shipping Methods and Delivery Times
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Standard Delivery: £3.95 for orders under £50. Delivery within 2–4 business days.
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Free Standard Delivery: Available on all orders over £50.
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All delivery times are estimates and may occasionally be affected by factors outside our control, such as adverse weather or courier delays.
Shipping Confirmation and Tracking
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Once your order has been dispatched, you will receive a confirmation email with tracking details where applicable.
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If you do not receive your shipping confirmation, please check your spam or junk folder, or contact us for assistance.
Shipping Restrictions
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We currently ship to UK addresses only.
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We do not deliver to PO Boxes, BFPO addresses, or addresses outside the United Kingdom.
Missing or Lost Packages
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If your order has not arrived within the estimated delivery period, please contact us with your order number.
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We will investigate with our courier partners and keep you informed throughout the process.
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If your package is confirmed lost, we will offer a replacement or a full refund.
Damaged or Incorrect Items
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If your order arrives damaged or you receive the wrong items, please notify us within 48 hours of delivery.
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We will arrange for a replacement or refund as quickly as possible.
Returns and Exchanges
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Due to the nature of our products, we are unable to accept returns for opened or used items unless they are faulty.
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For unopened, unused items, please contact us within 14 days of delivery to arrange a return.
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Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.
Policy Updates
We may update our shipping policy from time to time to reflect changes in our operations or courier services. The latest version will always be available on our website.
If you have any questions about your order or our shipping policy, please contact our customer service team who will be happy to help.