At Skin Thrive, we are committed to ensuring you are completely satisfied with your purchase. If you are not happy with your order, please review our returns policy below.
Eligibility for Returns
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You may return unopened and unused products within 14 days of receiving your order.
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For hygiene reasons, we cannot accept returns of products that have been opened, used, or tampered with unless the item is faulty or you have received the wrong product.
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Proof of purchase (such as your order confirmation or receipt) is required for all returns.
Faulty or Incorrect Items
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If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery.
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We will arrange for a replacement, exchange, or full refund, including any postage costs incurred.
How to Return an Item
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Contact Us:
Email our customer service team with your order number, details of the item you wish to return, and the reason for return. -
Return Authorisation:
We will provide instructions and a returns address. Please do not send items back without authorisation. -
Packaging:
Please ensure products are securely packaged in their original, unopened condition to avoid damage in transit. -
Postage:
For non-faulty items, return postage costs are the responsibility of the customer. We recommend using a tracked postal service, as we cannot be held responsible for items lost in transit.
Refunds
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Refunds will be processed to your original payment method within 7 working days of receiving and inspecting the returned item.
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You will receive an email confirmation once your refund has been issued.
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Original delivery charges are non-refundable unless the item is faulty or incorrect.Exchanges
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If you wish to exchange an unopened item for a different product, please contact us to arrange this. Any price difference will be charged or refunded as appropriate.
Non-Returnable Items
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Opened, used, or personalised products (unless faulty or incorrect).
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Items returned after 14 days from delivery.
Policy Updates
We reserve the right to update this returns policy at any time. The latest version will always be available on our website.
If you have any questions or require assistance with a return, please contact our customer service team. We are here to help and ensure your experience with Skin Thrive is a positive one.