Privacy Policy

At Skin Thrive, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services. We comply fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect and process the following information about you:

Personal Identification Information: such as your name, email address, postal address, phone number, and payment details when you place an order or contact us.
Technical Data: including IP address, browser type, operating system, and browsing behaviour on our website.
Usage Data: details of how you use our website and services.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

How We Use Your Information

We use your personal data to:

Process and fulfil your orders.
Communicate with you about your orders, account, or enquiries.
Provide customer support and respond to your requests.
Improve our products, services, and website experience.
Send you marketing communications if you have opted in.
Comply with legal obligations.

We will only use your data for the purposes for which it was collected unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose.

Legal Basis for Processing

Our legal grounds for processing your personal data include:

Performance of a contract with you.
Compliance with legal obligations.
Your consent (where applicable).
Legitimate interests, such as improving our services and preventing fraud.

Sharing Your Information

We do not sell or rent your personal data to third parties. We may share your information with trusted service providers who assist us in operating our website, conducting our business, or servicing you, such as payment processors, delivery companies, and marketing agencies. All third parties are required to keep your information confidential and secure.

We may also disclose your information if required by law or to protect our legal rights.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. Our website uses secure encryption technology to safeguard your data during transmission.

Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your Rights

Under UK data protection laws, you have the right to:

Access your personal data and obtain a copy.
Request correction of inaccurate or incomplete data.
Request erasure of your data in certain circumstances.
Object to or restrict processing of your data.
Request data portability.
Withdraw consent at any time where processing is based on consent.
Lodge a complaint with a supervisory authority if you believe your data has been mishandled.

To exercise any of these rights, please contact us using the details provided below.

Our website uses cookies to enhance your browsing experience, analyse site traffic, and personalise content. You can manage your cookie preferences through your browser settings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Skin Thrive
[Insert postal address]
Email: info@skinthrive.co.uk
Phone: [Insert contact number]