Tri-Phase Gel Cleanser Sweet Orange & Neroli

At Skin Thrive, we are committed to ensuring you are completely satisfied with your purchase. If you are not happy with your order, please review our returns policy below.

​Eligibility for Returns

• You may return unopened and unused products within 14 days of receiving your order.

• For hygiene reasons, we cannot accept returns of products that have been opened, used, or tampered with unless the item is faulty or you have received the wrong product.

• Proof of purchase (such as your order confirmation or receipt) is required for all returns.

Faulty or Incorrect Items

• If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery.

• We will arrange for a replacement, exchange, or full refund, including any postage costs incurred.

How to Return an Item

• Contact Us:
  Email our customer service team with your order number, details of the item you wish to return, and the reason for return.

• Return Authorisation:
  We will provide instructions and a returns address. Please do not send items back without authorisation.

• Packaging:
  Please ensure products are securely packaged in their original, unopened condition to avoid damage in transit.

• Postage:
  For non-faulty items, return postage costs are the responsibility of the customer. We recommend using a tracked postal service, as we cannot be held responsible for items lost in transit.

Refunds

• Refunds will be processed to your original payment method within 7 working days of receiving and inspecting the returned item.

• You will receive an email confirmation once your refund has been issued.

• Original delivery charges are non-refundable unless the item is faulty or incorrect.Exchanges

• If you wish to exchange an unopened item for a different product, please contact us to arrange this. Any price difference will be charged or refunded as appropriate.

Non-Returnable Items

• Opened, used, or personalised products (unless faulty or incorrect).

• Items returned after 14 days from delivery.

Policy Updates

We reserve the right to update this returns policy at any time. The latest version will always be available on our website.

If you have any questions or require assistance with a return, please contact our customer service team. We are here to help and ensure your experience with Skin Thrive is a positive one.

At Skin Thrive, we aim to provide a smooth and transparent shipping experience for all our customers. Please read the following information to understand how we handle orders, delivery, and shipping within the UK.

​Order Processing

• Orders are processed Monday to Friday, excluding bank holidays.

• Orders placed before 1pm are typically processed and dispatched the same day.

• Orders placed after 1pm, on weekends, or on bank holidays will be processed the next working day.

Shipping Methods and Delivery Times

• Standard Delivery: £3.95 for orders under £50. Delivery within 2–4 business days.

• Free Standard Delivery: Available on all orders over £50.

• All delivery times are estimates and may occasionally be affected by factors outside our control, such as adverse weather or courier delays.

​Shipping Confirmation and Tracking

• Once your order has been dispatched, you will receive a confirmation email with tracking details where applicable.

• If you do not receive your shipping confirmation, please check your spam or junk folder, or contact us for assistance.

Shipping Restrictions

• We currently ship to UK addresses only.

• We do not deliver to PO Boxes, BFPO addresses, or addresses outside the United Kingdom.

​Missing or Lost Packages

• If your order has not arrived within the estimated delivery period, please contact us with your order number.

• We will investigate with our courier partners and keep you informed throughout the process.

• If your package is confirmed lost, we will offer a replacement or a full refund.

​Damaged or Incorrect Items

• If your order arrives damaged or you receive the wrong items, please notify us within 48 hours of delivery.

• We will arrange for a replacement or refund as quickly as possible.

Returns and Exchanges

• Due to the nature of our products, we are unable to accept returns for opened or used items unless they are faulty.

• For unopened, unused items, please contact us within 14 days of delivery to arrange a return.

• Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

Policy Updates

We may update our shipping policy from time to time to reflect changes in our operations or courier services. The latest version will always be available on our website.

If you have any questions about your order or our shipping policy, please contact our customer service team who will be happy to help.

Caprylic/Capric Triglyceride, Glycerin, Vitis Vinifera (grape) Seed Oil, Squalane (olive), Helianthus Annuus (sunflower) Seed Oil, Simmondsia Chinensis (jojoba) Seed Oil, Rosa Canina (rosehip) Fruit Oil, Aqua, Persea Gratissima (avocado) Oil, Sucrose Stearate, Sucrose Laurate, Camellia Sinensis (green tea) Leaf Extract, Citric Acid, Sodium Benzoate, Potassium Sorbate, Tocopherol (vit E), Rosmarinus Officinalis (rosemary) Leaf Extract, Citrus Aurantium Amara (neroli) Flower Oil, Citrus Sinensis (sweet orange) Peel Oil, CI 77019, CI 77891, CI 77492, *Limonene, Linalool, Citral (*naturally occurring)

Caution
For external use only. Avoid direct contact with eyes. If irritation occurs, discontinue use. Keep out of reach of children. Always use clean, dry hands or a spatula to remove product to prevent water contamination, which can affect product quality. Store in a cool, dry place away from direct sunlight.

How to Use
Using a clean spatula, scoop a small amount of gel cleanser into dry hands. Apply to dry skin and gently massage in circular motions, allowing the nourishing botanicals to dissolve makeup, SPF, and daily buildup. Add a little warm water to emulsify into a silky milk, then rinse thoroughly.
For best results, follow with your favourite Skin Thrive serum or facial oil.

Tip: Ideal for a refreshing morning cleanse. Always wash and dry your spatula after each use.

Neroli & Sweet Orange Peel Oils

Calming and aromatic botanicals that help uplift the senses, support skin balance, and brighten dull-looking skin.

Jojoba, Rosehip & Avocado Oils

A nutrient-dense blend rich in omegas, vitamins A & E, and essential fatty acids to replenish moisture and soothe dry, thinning midlife skin.

Green Tea & Rosemary Extracts

Potent antioxidants that help defend against environmental stressors and reduce visible signs of fatigue and oxidative stress.

Sucrose-Based Emulsifiers

Ultra-gentle plant-derived cleansers that melt impurities without stripping your natural oils.

Squalane & Glycerin

Lightweight hydrators that soften, smooth, and maintain moisture for fresh, nourished skin after rinsing.